SHIPPING AND REFUND POLICY

SHIPPING

• We ship our products all over India.

• Once the product is ready for shipment, we will notify you of the tracking details via email and SMS.

• Orders would be usually delivered within 5 to 7 working days from the order processed date.

• Magizh Handicrafts does not guarantee any delivery date for the ordered product/s and it could be delivered earlier or might take more than 7 working days based on your delivery location and logistics partners.

• In the case of unexpected natural calamities, government restrictions/orders, holidays, political bandhs, or any other potential outages from the logistics partner's end, it could extend up to 30 working days.

• Delays in delivery are not notified by Magizh Handicrafts and we expect the customer to coordinate with the logistics partner.

• Deliveries will be made on business days. Please sign once the product is delivered.

• Magizh Handicrafts is not responsible if the product/s is/are received by an alternate person and then lost/damaged or delivery failure due to incorrect/insufficient address.

• Change of the delivery address and contact number would not be possible after the order is processed from our end.

• Delivery failures, missing products, or damaged packages during transit would not be claimed against Magizh Handicrafts.

• Delay in delivery should be notified by the customers through email within 2 working days from the expected delivery date shown on the logistics partner's website and we will not be liable after that.

RE-SHIPPING

• Our logistics team will act on the delivery failures based on the comments/feedback from the delivery team only.

• If the product has been returned back, our logistics team will analyse the reason for the return of the product and also analyse the challenges in product delivery and receiving end.

• If the issue is with product delivery, we will coordinate with the customer to deliver the product by collecting more delivery location-related details.

• If the issue is with product receiving/customer unavailability, we would wait until 3 business days for the customer to notify us or request re-shipping. Beyond this, the order value would be refunded as wallet points into your Magizh Handicrafts wallet which could be used on your future purchases. You would then be expected to place a new order if the wallet points are added for an undelivered shipment.

• The customer does not have the option to cancel the returning order (undelivered order, which is in transit to Magizh Handicrafts Hub), and only the returned order can be cancelled at the customer's request. Refunds will be made after deducting the return shipping charges of the original shipment deducted from our end.

• The product can be re-shipped with a maximum of 1 additional attempt other than the original shipment at our cost.

• If the re-shipped product has been returned with an undelivered status, we will automatically cancel the order and refund the cost as wallet points after deducting the return shipping charges of the original shipment, forward shipment, and return shipping charges of the additional attempts that we have made from our end.

RETURN, REPLACEMENT, AND REFUND

• Return, Replacement, and Refund will be accommodated only for defective or incorrectly delivered products. Please note that the process may take 3 to 5 business days.

• Return initiation should be made within 1 hour from the time of delivery.

• Incorrect orders placed or additional products ordered by mistake would not be considered for a refund.

• Tracking details must be shared via email for us to track the return shipment.

• The product will no longer be eligible for return/replacement beyond the above-mentioned time limit.

• We expect you to send us the order details and the images of the incorrect/defective product to support@Magizh Handicrafts.in upon which our team will get back to you.

• Our quality team will take 3 working days to quality check and provide you with the next step to follow.

• If requested, we would want you to courier back the product and share the tracking details via email.

• Once the defective/incorrect product is received, it will be sent for a quality check, and based on the outcomes we will either resend/replace/refund it through the payment mode you used (*Refer payment return process) /the same value will be credited into Magizh Handicrafts wallet which can be used on a future purchase.

• Used products or usage of Perfume on apparel will not be replaced.

• Please make sure the product is intact, unused, and in the original packaging along with product tags.

ORDER CANCELLATION

• Cancellation of a full or partial order is possible when communicated via email to support@Magizh Handicrafts.in within 1 hour of placing the order.

• Order cancellation would not be possible if the order is in processed, printed, shipped, or in-transit status.

• Incorrect orders placed or additional products ordered by mistake would not be cancelled if communicated within the above-mentioned timeline only.

WORKING HOURS

• Magizh Handicrafts online store is open 24*7.

• Our customer support team will be available only from Monday to Friday between 10 AM to 7 PM.

• Any inquiry emails or WhatsApp messages received after the above-specified time will be answered on the next business day.

• We usually revert to all inquiry emails in less than 24 hours.

HOLIDAYS

• We follow all local and national holidays.

• Our customer support team will not be active during this period, and you may expect a delay in our responses and order processing time.

• Any inquiry emails or WhatsApp messages received during this period will be answered on the next business day only.